About the Company
Our client is globally recognised as a market leader in designing, manufacturing and marketing solutions that help create a cleaner, safer and healthier world. 
They supply and service quality Industrial equipment to suit a broad range of industries. The brand is recognised for its high-quality products targeting the industrial, commercial and retail markets.
 
The role
As a Service Co-Ordinator / Technical Call Centre Representative you are a highly motivated, bright and enthusiastic team player to join our client's customer service support team. This is an integral position responsible to create the most important link between the customer and the sales, service & parts teams which will include the following responsibilities:

• Be a primary point of contact for all inbound calls that include sales, service, parts and warranty enquiries
• Input all client information and request into (SAP) database
• Delegate all job requests to technicians or relevant departments
• Schedule service, warranty and parts jobs
• Answer technical queries
• Be proficient and knowledgeable in the customer service processes  

Who You Are
The ideal candidate would be: 

• Client focused
• High level of technical aptitude
• Great skills in prioritising work load
• Ability to multitask and work under pressure
• Excellent telephone and communication skills
• Outstanding organisational and administrative skills

Experience within a service/parts related industry and experience with (SAP) would be favourable. Next to an attractive base salary, a rewarding share incentive is on offer for the right candidate after 12 months.
  
How to Apply:
If you are a successful service/parts person with technical background don't hesitate, there is career opportunities within this global company - APPLY NOW. Ref : Paul Sibley