This Client Services Manager role is responsible for the financial and operational performance of customers. This person will ensure that my client delivers the operational and financial benefit to the customer including delivery of the contracted services to the agreed quality, resulting in high levels of customer satisfaction and customer retention.

I am only looking for candidates with Print industry knowledge.

Key responsibilities

The CSM holds the key operational relationship between client and the customer. They are responsible for developing and maintaining a professional relationship with the customer.

 Manage the overall client relationship for the delivery of the services and act as the primary interface between the customer and Upstream
 Manage the financial performance of the MPS contract to ensure the contract returns the budgeted profit. Provide recommendations to improve the financial performance and implement approved recommendations
 Maximise financial profitability of customers

Skills:

 Impeccable customer service skills
 Project management skills
 Previous experience in delivering complex services in a customer facing, business-to-business environment within SLA and budget
 Working with many internal and external teams to manage and drive the delivery of services to the customer
 Management of projects including planning, execution and review
 Excellent written communication skills
 Time management & prioritisation experience
 Ability to interact with senior customer executives demonstrating excellent
 Attention to detail
 Problem identification and resolution

Personal Attributes:

 Sense of urgency & drive
 Customer focus & ability to relationship building
 Effective communication
 A "can do" attitude & hands on approach to all levels of tasks
 A disciplined approach to planning, prioritising, organising & decision making
 Team player
 Detail focused