In this newly created role, you shall develop a culture of excellence within the customer service team to ensure the successful execution of the other management process in the following areas:-

• Expedite key orders and act as the conduit between purchasing, planning and the sales team
• Perform the Export Order entry and updates
• Confirm Export order fulfilment capability, review component availability and advise purchasing of issues, process customer orders including dispatch date and special requirements, forward order confirmation
• Ensure all sales orders are entered into AX system correctly
• Monitor back orders and provide the customers daily order updates when required
• General enquires on stock availability
• Supervise sales representative support and enquiries
• Supervise reception activities
• Drive improvements within the CS team
• Continual improvement of staff through development of the skills matrix

Authorities:-

• Receive and process customer orders
• Review and release 100% OF sales orders

Skills:-

• Knowledge of AX or ERP system
• Good proven customer service skills
• Product knowledge
• Microsoft Office
• Intermediate Excel skills (Pivot tables/v look ups)
• Leadership and problem solving skills

This role is located close to public transport and also has on site parking. It is a newly created role to manage a small team so is a great opportunity to put your own stamp on a successful business and lead the team to further success!

To apply online please click on the appropriate link below. Alternatively, for a confidential discussion please contact Marion Veigel on 02 9891 7400.

Please visit www.veritasrecruitment.com.au to view more jobs.

Veritas Recruitment is a contemporary agency operating with traditional values. Our name itself is based around an ancient Roman virtue of honesty in dealing with others - a principle we bring to every business relationship. Our experienced team of consultants have strong relationships with both clients and candidates and we offer a personalised local recruitment service.