One of the leading brands in the insurance sector is looking for a Senior Manager who is well versed in the workings of insurance claims within both General Liability and Financial Lines.

Your duties will include but are not limited to:

• Contribute to the development of the claims handling strategy and initiatives to improve handling times and costs with a focus on "long tail" business
• Have full responsibility for small case portfolio of complex litigated and non-litigated claims
• Attend court appointed actions: mediation, informal settlement meetings, dispute resolution forums and the like
• Oversee and manage the our service providers to ensure process and costs are at optimum through developing and on-going performance monitoring of agreed service levels
• Add value to current business relationships with Brokers and their key clients by using your vast and proven knowledge of the industry.

As the ideal candidate, you will process:

• Proven experience in the management of general liability and financial lines insurance claims
• Strong rapport and negotiation skills and proven experience dealing with insurance intermediaries as well as internal and external stakeholders
• A proven understanding of what superior customer service means and the application thereof to the work environment
• Sound understanding of common law and the judicial systems including a demonstrated understanding for the tort reforms that in been in force since 2002
• Thorough understanding of insurance underwriting pricing and processes
• Clear and confident communication skills with the unique ability of "instant engagement"
• Problem solving and the ability to re-prioritise as needed
• ANZIFF qualifications or equivalent - Tier 2 compliant

To apply for this great position, please submit your application by clicking on the 'apply' button and uploading your resume through Spectrum's website.

For a confidential discussion, please contact Deb Davis on 03 9602 6700